Shipping policy

Shipping Policy

Domestic Orders:

We aim to dispatch all orders within 3 working days. 

Delivery:

Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place. Except where otherwise agreed, you will pay for all resulting transportation costs.

If the Consumer Guarantees Act applies to your purchase, we will meet any obligations we have under that Act. Otherwise, if the Consumer Guarantees Act does not apply, any time stated for delivery is an estimate only and no claim shall be made by you on account of late shipment, or delivery however caused.

All freight charges shall be at your cost unless otherwise agreed and stated.

Click & Collect:

We also provide a click-and-collect service from our Auckland warehouse. Please contact us if any assistance is needed with this. 

Orders which are to be collected must be done so within 14 days of the stock being available. If the order is not picked up within 14 days, the order will be canceled, and the stock will be returned into inventory as available sales stock. 20% Restocking fees administrative charges and statutory charges (if applicable) will be deducted before we process credits and refunds.

Estimated Time of Arrival (ETA):

The delivery service is performed by multiple third-party contractors and tuivt.com will not be held liable for any delays or damage.

Loss or Damage in Transit:

If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or issue a credit/refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 24 hours of delivery to be eligible for a replacement, credit, or refund.

Products that are faulty upon arrival / first use or otherwise:

If the product you received is faulty upon arrival / first use or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product or issue a credit/refund. Without limiting any rights you have under the Consumer Guarantees Act, to repair, replace, or issue a credit/refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase/delivery.

International Orders

If you require international shipping (outside of New Zealand) please contact us. We will be launching our international shipping portal soon!